Resources & Documentation
Everything you need to get started, scale, and succeed with AI voice calling.
Featured Content
Popular resources to get you started
Use cases
Where teams use Speak for inbound and outbound calls
Integrations
Ask us about API and webhook access
Frequently Asked Questions
Quick answers to common questions
How does pricing actually work?
You pay £12.21 per hour of talk time + VAT, billed per second. If a call lasts 3 minutes and 45 seconds, you pay for 3:45, not a full hour. There are no monthly minimums on Pay-As-You-Go.
What happens if I go over my Pro plan credits?
Overage is billed at £12.21 per hour of talk time + VAT, same as Pay-As-You-Go. You'll get alerts at 80% and 90% usage.
How fast can I get started?
Upload your business profile, configure an agent, import leads, and launch.
Can the AI handle technical or complex conversations?
Yes. Speak can ingest your product documentation, support articles, and FAQs. The AI uses this to answer detailed questions. For edge cases, it escalates to a human.
What if the AI doesn't understand something?
Speak uses Hume EVI 3 for emotional intelligence. If the AI detects confusion or frustration, it clarifies or escalates. You can also configure custom escalation rules.
How do you handle different accents and languages?
Speak auto-detects language and responds in the same language. It handles accents across English, Spanish, French, German, and more.